Requests in a Pending State?

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Do you think a request is not moving or an integration is not working? Here’s a list of things to double check to make sure everything is operating correctly:

  • How long has it been since the request was moved to Pending DataGrail or Pending Delete
    • API integrations take up to 2 business days to complete access and deletion jobs
    • Async APIs can take up to 14 days to complete access and deletion jobs
    • Direct Contact integrations are provided a 14 day deadline to complete the deletion request
  • Direct Contact Integrations
    • Have you checked if you have set skip and process vs. contact my team? If a direct contact integration was connected with the contact my team option, this request will wait until the direct contact responds or you manually stop the direct contact from processing
    • Direct Contact Integrations can be stopped from processing - have you stopped all direct contact connections you want to stop processing on the request? 
  • Asynchronous APIs
    • Are you waiting for an async API to respond? Asynchronous API integrations can take up to 14 days to complete
      • Note: Some asynchronous API integrations can take up to 30 days to complete (e.g. Segment Connections). Reach out if an asynchronous integration is taking longer than normal.

Please note: Both API and Async API turn-around times are based on the connection provided by the 3rd Party Vendor. 

If you have reviewed this information and are still unsure if the request is processing normally, reach out to and we will be happy to help!


Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.

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