Understanding CNAMEs

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DataGrail utilizes CNAMES setup by customers to host the privacy request and do not sell forms. These forms are used by your customers and others to submit access, deletion, and any other type of request that you support. In order for DataGrail to host the forms on your company’s domain, we request that a CNAME record is created.

CNAMES map one url to another. For example, you can setup a CNAME record to map test.company.com to company.com. All this means is that when you visit test.company.com, the request will be sent to company.com.

In DataGrail, this will work as follows. A CNAME record will be mapped from:

  • preferences.your-company.com to your-company.datagrail.io

This allows DataGrail to host the preferences.your-company.com site so your team does not have to worry about it.

To learn more about CNAMES, checkout this blog from Cloudflare: What is a CNAME Record?


Setting Up A CNAME

Setting up a CNAME will look slightly different depending on who your company uses to host domains. Regardless of the provider used, DataGrail will reach out to your organization with a CNAME setup document that will provide the CNAME values to be entered by your team.

Click each below to see instructions on how to create a CNAME record with the specific provider.


Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.

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