To ensure the identity of the data subject, an email verification message is sent to them automatically after a request is submitted via the privacy request intake form. On the other hand, when a data subject submits a request via an email, the Pending Verification step will be skipped initially and the request will open in Pending Wizard. A request submitted via email flows this way because the sender likely has access to the email address they sent the request from, but an optional email verification email can be sent from the request wizard.
To send an email verification to the data subject before the request is processed, you can select the “Verify email” option in Step 6 of the Request Wizard. This will allow you to preview and send a verification email to the data subject. If you are unsure whether this is necessary, speak with your company’s legal team for a recommendation.
If you choose this option, the request will move to Pending Verification and then to Active: Extracting Personal Data once verified by the data subject.
Disclaimer: The information contained in this message does not constitute as legal advice. We would advise seeking professional counsel before acting on or interpreting any material.
